Appendix C: Troubleshooting

This chapter describes the firmware upgrade procedure and the firmware and data file initialization procedure needed when errors in firmware or robot setting information cause the Controller to fail to start properly or to fail to connect to the development PC.

Upgrading Firmware

Software (firmware) and data files necessary to control the Controller and the robot are preinstalled in the Controller. Controller setting information that was set by the user from the development software is also saved in the Controller as needed.

If necessary, the firmware is available on CD-ROM and other sources. For details on how to get the firmware, please contact the supplier.

To upgrade the firmware, a development PC where the development software Epson RC+ is installed must be connected to a Controller by a USB cable or an Ethernet cable. (Firmware cannot be initialized over an Ethernet connection.)

KEY POINTS

When installing firmware version 7.5.0.x or later, be sure to use a PC where EPSON RC+ 7.0 Ver. 7.5.0 or later is installed.

Firmware Upgrade Procedure

This section explains the firmware upgrade procedure.

  1. Connect the development PC and the Controller by a USB cable or an Ethernet cable.
    (Firmware cannot be initialized over an Ethernet connection.)

  2. Turn on the Controller.
    (Do not start the development software Epson RC+ until the firmware upgrade process is completed.)

  3. Get the Epson RC+ installer from the DVD or the Epson Robot Software Installer.

  4. Execute "Ctrlsetup80.exe" in the installer folder.
    The following dialog box appears.

  5. Select the [Upgrade] button, and click the [Next] button.

  6. Make sure that the development PC is connected to the Controller by a USB cable or an Ethernet cable, and select [Connection] matches your connection environment. When you select Ethernet, specify the IP address set for the Controller.
    Click the [Connect] button.

  7. Check the current firmware version and the new firmware version, and click the [Install] button.

  8. Firmware transfer and installation are started. The process takes several minutes to complete.

    KEY POINTS

    During transfer, do not disconnect connection cables or turn off the Controller or development PC.

  9. The Controller is rebooted when the data file transfer and installation have been completed.

  10. The following dialog box appears after the Controller is rebooted.
    Click the [Next] button.

  11. The following dialog box appears.
    Click the [Finish] button.

    This completes the firmware upgrade.

Controller Initialization

If the Controller becomes inoperable for any reason, perform initialization.

KEY POINTS

Backup of the system being run is recommended beforehand to ensure that the system can be easily restored to its operational state.

Refer to the following section.

Backup and Restore

If you cannot initialize, please contact the supplier.

Firmware Initialization Procedure

This section explains the firmware initialization procedure.

KEY POINTS

In the following cases, connections cannot be established with an Ethernet (PC) connector or by remote Ethernet.

  • The Controller IP address is set to a global IP address

  1. Connect the development PC and the Controller by a USB cable.
    (Firmware cannot be initialized over an Ethernet connection.)

  2. Turn on the Controller.
    (Do not start the development software Epson RC+ until the firmware upgrade process is completed.)

  3. Get the Epson RC+ installer from the DVD or the Epson Robot Software Installer.

  4. Execute "Ctrlsetup80.exe" in the installer folder.

  5. Select the [Initialize] button, and click the [Next] button.

  6. Make sure that the development PC is connected to the Controller by a USB cable, and click the [Connect] button.

  7. Check the version information, and click the [Install] button.

  8. Firmware transfer and installation are started. The process takes several minutes to complete.

  9. The Controller is rebooted when the data transfer and installation have been completed.

  10. The following dialog box appears after the Controller is rebooted.
    Click the [Next] button.

  11. The following dialog box appears.
    Click the [Finish] button.

This completes the firmware initialization process.

Start Epson RC+, and restore the running system.
Refer to the following section.
Backup and Restore

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